Service Champion - Nisku, Alberta 


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Position Summary:

The Service Champion will facilitate the transaction between the customer and the company through the successful management of product and service delivery. They will work closely with Team Leads, Operations and Business Development to ensure that policies and procedures are being followed by staff and management where it relates to this position and all its responsibilities. Other aspects of this role will include an inventory control component and may also assist with shipping/receiving, administrative, and clerical obligations.

 What your responsibilities will be:

  • Report directly to the Service Champion Team Lead.

  • Work closely with the PSV Team Lead for all valve scheduling and paperwork requirements.

  • Review and maintain the accuracy and ensure completeness of all paperwork prior to billing (POs, estimates, quotes, sales orders, etc.)

  • Build and maintain strong relationships with internal and external customers.

  • Create and track the paper flow within the shop.

  • Assign and prioritize customer jobs for all valves (call ins, scheduled or sales requested).

  • Ensure work orders are filled out in accordance with customer and company requirements.

  • Ensure validity of data input and integrity of information is properly recorded in the VeeBase system.

  • Handle and manage questions from employees and customers regarding procedures, products, and issues that may arise regarding scheduling and paperwork.

  • Adhere to daily, weekly, and monthly reporting requirements as established by the Finance Operations Manager.

  • Participate in daily toolbox meetings.

  • Prepare job packages for Custom Submissions and acceptance at US border crossing for US customers – both incoming and outgoing.

  • Ensure parts consumed in service work are accurately reflected on the invoice

  • Work and collaborate with the Team lead - Inventory/Purchasing to report stock issues.

  • Perform quarterly cycle counts of inventory.

  • Track, develop, and maintain processes for ensuring accurate inventory management.

  • Physically check in all incoming orders and transfer them to stock.

  • Pull parts and complete paperwork necessary for the shipping department to

  • quickly get needed parts to internal and external customers.

  • Operate a forklift following all safety procedures and performing inspections.

  • Act as the administrative point of contact between internal and external clients.

  • Additional duties may be defined within the scope of this position.

Success in the role will come from:

  • Previous experience in inside sales, service writing, shipping and receiving, inventory, administration, etc.

  • Basic computer skills; Microsoft Office (Word, PowerPoint, Excel and Outlook), SalesPad, VeeBase, Great Plains Dynamics

  • An ability to work in a fast-paced, team environment.

  • Having keen attention to accuracy and detail.

  • The ability and willingness to learn and adjust to changing priorities and focus.

  • Strong analytical and problem-solving skills.

  • A positive and enthusiastic attitude.

  • Possessing good communication and organizational skills.

What will pique our interest:

  • Related experience and knowledge

  • High School or equivalent educational background

  • A current Forklift Certificate.

  • A valid driver’s license.

Your working environment:

  • Monday to Friday 8:00 AM – 4:30 PM

  • Yearly holiday office closures

  • Office / Shop Environment - Steel-toed boots are required

  • Fast-paced with frequent interruptions – phone calls, emails, internal office flow.

  • Frequent remote video communications and training from head office.

  • During busy times, overtime maybe expected.

  • The ability to lift to 50 lbs may be required.


 To Apply Click Here