Inside Sales Product Specialist

The Inside Sales Product Specialist is responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. They should be able to close sales and meet targets.

The Inside Sales Product Specialist should be a good listener, able to build instant rapport and achieve customer satisfaction. They will build quotes and estimates and provides technical data and support of the KINGS product lines.

 Position Responsibilities:

• Take direction and fulfil responsibilities from the VP Business Development

• Act as a product specialist on the KINGS product lines, stay informed about product and service information updates.

• Provide sales and technical support for the KINGS product lines, upsell products and services and make product recommendations

• Build rapport and communicate information to customers and respond to customer inquiries and complaints of KINGS product lines quickly and efficiently.

• Identify sales opportunities and close sales to achieve company quotas and KPI’s

• Liaise with purchasing and/ or shipping to determine status of orders, manage changes and cancellations in sales orders.

• Prepare documentation, backup reports, customer quotations and invoicing in a timely manner.

• Maintain and ensure accuracy of customer information, requirements, coding, signatures, PO’s, etc. for invoicing.

• Maintain updated customer files and billing system information.

• Assist with office and administration duties when required.

• Work closely with the VP of Sales and Marketing with evaluation and monitoring of required KPIs

• Initiate Nonconformance reports where products and services do not meet Purchase Order, Contract or Work Order requirements

• Assist with and track RMAs

• Demonstrate and emphasize safety conscious attitude

Education and Experience:

• High school diploma and equivalent years of experience or Bachelor’s degree in Marketing, Business or a related field

• Proven experience in a customer-facing role in a related industry

• Related sales support experience in the oil and gas sector

• Familiarity with Kings product line is an asset.

 Additional Skills and Experience:

•  Excellent verbal and written communication skills, with an ability to develop and maintain internal and external working relationships.

• Well-developed time management, organizational and prioritization skills with strong attention to detail, and the ability to problem solve and manage multiple projects simultaneously.

• Strong computer skills: proficiency in MS office suite.

• Ability to maintain a high level of confidentiality and accuracy in all documentation and data entry; including company sensitive information.

• Strong quantitative and analytical skills.

• Demonstrated ability to effectively work within a complex, fast-moving work environment with minimal supervision.

• Willingness to take a hands-on approach in developing systems and procedures.

• Experience with purchasing, shipping and receiving procedures.